I moved my "thoughts on Medium" articles to Substack. I answer questions once a week rather than waste energy by sending individual responses. I think that's a better place for them, also I've been trying to use it to draw in more referred members. Do you have other editors on BBB? Perhaps you get a few more people to handle article approvals? I have enough with my two small publications that don't get near the traffic of BBB, so if you're doing it all yourself... uff. I'm finding myself less able to handle certain queries as well, but change is always part of the writing process.